Effective Date: September 2, 2025
Thank you for shopping with Jariwala Enterprise at https://jariwalaenterprise.com. We take pride in the quality of our products and services. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
Due to the customized nature of many of our corporate gift items, returns and refunds are handled on a case-by-case basis. Please review the eligibility criteria below:
a. Custom/Personalized Products
Non-returnable unless the product is defective, damaged during shipping, or incorrect due to an error on our part.
Custom branding, logos, engraved items, or personalized packaging cannot be returned or exchanged.
b. Non-Custom Products
Can be returned within 7 days of delivery if unused, in original condition, and with all packaging intact.
Return shipping costs will be borne by the customer unless the return is due to our error.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is:
Damaged during shipping
Defective or not functioning as expected
Incorrect (wrong item, wrong customization)
Please contact us within 48 hours of receiving the order. We may request:
Order number
Photographs of the issue
A brief description of the problem
We will offer a replacement, store credit, or a refund after reviewing the case.
3. Return Process
To initiate a return, please follow these steps:
Email us at [Insert support email] with your order number and reason for return.
Wait for a confirmation and return authorization from our team.
Pack the item securely and ship it to the return address provided in the authorization.
Once we receive and inspect the item, we will notify you of the approval or rejection of your return.
4. Refunds (If Applicable)
If your return is approved, your refund will be processed to your original method of payment within 7–10 business days. In case of store credit or replacement, we will communicate the details accordingly.
Please note:
Shipping charges (if any) are non-refundable.
For items paid through third-party payment gateways, refund processing times may vary.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us with the order details.
6. Cancellations
Orders for non-custom items may be canceled within 12 hours of placing the order. For custom or bulk orders, cancellations are not guaranteed once production has begun.
To request a cancellation, email us at [Insert support email] as soon as possible.
7. Exceptions
We reserve the right to refuse returns or refunds if:
The request is made after the return window has passed
The item has been used or damaged by the customer
The item is a custom product and not defective or incorrect
8. Contact Us
For all return and refund inquiries, please contact us:
Jariwala Enterprise
Website: https://jariwalaenterprise.com
Email: jariwalaenterprise359@gmail.com
Phone: +91 9913799195
Address: 144 , soham Arcade, green City Road, near bagban circle, pal, adajan, surat – 395010
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.