Effective Date: September 2, 2025
At Jariwala Enterprise, we value your satisfaction and strive to deliver high-quality corporate gifts tailored to your needs. We understand that refunds may be necessary in certain cases, and this Refund Policy outlines the conditions under which refunds may be issued for purchases made through our website: https://jariwalaenterprise.com.
1. Eligibility for Refunds
Refunds are considered on a case-by-case basis and typically apply in the following situations:
a. Damaged or Defective Products
If you receive an item that is damaged, defective, or not functioning as intended, you may request a refund within 48 hours of receiving your order.
b. Incorrect Orders
If you receive the wrong product, or there was an error in customization (e.g. incorrect logo, misspelled name) caused by us, you may be eligible for a full refund or replacement.
c. Cancelled Orders
If your order is cancelled within the allowed cancellation period (see Cancellation Policy), a full or partial refund will be issued depending on the order status.
2. Non-Refundable Items
The following items are not eligible for a refund:
Custom or personalized items (unless defective or incorrect)
Items returned without original packaging or in used condition
Orders where the issue is due to incorrect information provided by the customer (e.g., wrong logo file, incorrect spelling)
3. Refund Process
To request a refund:
Contact our support team at [Insert support email] with your Order Number, photos (if applicable), and a brief description of the issue.
Once your request is reviewed and approved, we will initiate the refund to your original method of payment.
You will receive an email confirmation once the refund is processed.
4. Processing Time
Refunds are generally processed within 7–10 business days after approval. The time it takes for the funds to reflect in your account may vary depending on your payment method or bank.
5. Partial Refunds
In some cases, partial refunds may be issued, such as:
When only part of an order is defective
When a cancellation occurs after production has partially started
When return shipping costs are deducted (for eligible return requests)
6. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account or credit card statement again.
Contact your bank or credit card company—there is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at [Insert support email].
7. Contact Us
For any questions about refunds, contact us directly at:
Jariwala Enterprise
Website: https://jariwalaenterprise.com
Email:jariwalaenterprise359@gmail.com
Phone: +91 9913799195
Address: 144 , soham Arcade, green City Road, near bagban circle, pal, adajan, surat – 395010
By making a purchase on our website, you agree to the terms outlined in this Refund Policy.